Comments on: Are Organizations Ready For Social Media Customer Service? http://www.princanada.com/are-organizations-ready-for-social-media-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=are-organizations-ready-for-social-media-customer-service Thu, 10 May 2012 19:45:16 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: The Week On PR In Canada November 3-7 | PR In Canada http://www.princanada.com/are-organizations-ready-for-social-media-customer-service/#comment-142 The Week On PR In Canada November 3-7 | PR In Canada Mon, 10 Nov 2008 13:20:59 +0000 http://www.princanada.com/?p=243#comment-142 [...] Are Organizations Ready For Social Media Customer Service? [...] [...] Are Organizations Ready For Social Media Customer Service? [...]

]]> By: John Carson http://www.princanada.com/are-organizations-ready-for-social-media-customer-service/#comment-143 John Carson Mon, 03 Nov 2008 20:44:11 +0000 http://www.princanada.com/?p=243#comment-143 Hi Christie, "While no company has a formal customer service member on Twitter ..." http://twitter.com/richardatdell could be close. He's very active in the space. (Richard Binhammer.) Cheers, JC. Hi Christie,

“While no company has a formal customer service member on Twitter …”

http://twitter.com/richardatdell could be close. He’s very active in the space. (Richard Binhammer.)

Cheers,
JC.

]]> By: John Carson http://www.princanada.com/are-organizations-ready-for-social-media-customer-service/#comment-145 John Carson Mon, 03 Nov 2008 16:25:42 +0000 http://www.princanada.com/?p=243#comment-145 Good point, but, if done correctly, the customer service department will become the communications department if the end user comes away with a positive experience. n nThe future of PR -- hmmm, not so sure! n nJC. Good point, but, if done correctly, the customer service department will become the communications department if the end user comes away with a positive experience. n nThe future of PR — hmmm, not so sure! n nJC.

]]> By: Christie Adams http://www.princanada.com/are-organizations-ready-for-social-media-customer-service/#comment-144 Christie Adams Mon, 03 Nov 2008 16:11:23 +0000 http://www.princanada.com/?p=243#comment-144 Hi JC, n nSounds similar to what Brandweek said Comcast is doing in the States. So what we have are situations where the communications team is Twittering on behalf of the company, and begins to perform customer service duties when complaints reach their ears. n nAt some point, I think companies are going to have to formalize this approach-and decide whether it will be the responsibility of the customer service or communications department to monitor and respond to customer complaints that come via social media. Hi JC, n nSounds similar to what Brandweek said Comcast is doing in the States. So what we have are situations where the communications team is Twittering on behalf of the company, and begins to perform customer service duties when complaints reach their ears. n nAt some point, I think companies are going to have to formalize this approach-and decide whether it will be the responsibility of the customer service or communications department to monitor and respond to customer complaints that come via social media.

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