Survey Says: 30%+ Of Canadian Consumers More Likely To Buy From Brands They Follow On Twitter

July 3, 2013


ExactTargetExactTarget released their Digital North, which surveyed more than 1,300 online Canadian consumers (ages 18 and older),  and the research found Twitter users are more likely than Facebook and email users to buy from a company after engaging with them online.  According to the data, more than 30 percent of online Canadian consumers are more likely to buy from a company after following them on Twitter.

  • Email
    • 93 percent of online Canadian consumers subscribe to at least one email marketing program
    • 44 percent of consumers that subscribe to a brand’s email program have made a purchase after receiving an email marketing message
    • 89 percent of consumers report checking email at least once daily
  • Facebook
    • 61 percent of online Canadian consumers have liked a brand or company onFacebook
    • 24 percent of consumers (ages 25-34) on Facebook have made a purchase after receiving a marketing message on Facebook
    • 48 percent of Facebook users (18-34) report checking Facebook compulsively throughout the day
  • Twitter
    • 13 percent of online Canadian consumers have followed a brand on Twitter
    • 47 percent of Canadian Twitter users follow brands to keep up with a company’s products, services or offerings
    • 5 percent of consumers on Twitter have made a purchase after receiving a marketing message on Twitter

“Canada is among the most digitally connected countries we’ve surveyed which creates a tremendous opportunity for marketers to connect with Canadian consumers across the channels they use most- email, Facebook and Twitter,” said Tim Kopp, ExactTarget’s Chief Marketing Officer. “Our Digital North research offers exclusive insights into why and how consumers engage with brands online, equipping marketers with the necessary tools to optimize digital engagements and fuel business results.”

Key comparisons of the Canadian research to other findings around the world include:

  • 65 percent of Canadian consumers with smartphones report checking email at least once per day from their smartphone, compared to 48 percent in Germany
  • 53 percent of online Canadian consumers have Liked brands on Facebook to receive discounts, compared to 29 percent in France
  • 21 percent of Canadian consumers have followed a brand on Twitter to be affiliated with the product or brand because it is trendy, compared to 13 percent in Australia

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Dave Forde


Dave “The Connector” Forde has been involved in the marketing, public relations and technology industry across Canada for over 15 years in various sales and marketing roles, he launched The Connected One network of business sites which connects buyers to the right sellers. Profectio and PR In Canada covers news about the marketing and public relations industry each day helping professionals advance their career and businesses.
He also serves as an advisor to a number of businesses across the country. Find Dave on LinkedIn and Twitter.

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